VELAHow can we help?
You can also write to us from the app: Settings → Contact support.
Common questions
Who controls a villa’s calendar?
Only the owner, and the property managers the owner adds. Agencies see the calendar live and send requests; nothing changes until the owner approves.
How does an agency block dates?
Open the villa, tap the arrival and departure dates, then “Request to block · Booked”. Once the owner approves, every agency sees those dates as Booked.
How do options work?
An agency can ask to hold dates for 24 hours up to 7 days. The owner approves, and the option is released automatically when it runs out. Another agency can ask for a second option to be next in line.
What can other agencies see?
Only whether dates are available, booked, under option or blocked by the owner. Agency names, client references and notes stay private.
How do I invite an agency?
Open your house, go to Access and enter their email address. They receive an invitation and see the house as soon as they create their professional account with that address.
How do I add colleagues to my agency?
Agency admins can go to Settings → Team → Invite a colleague, and choose Broker or View only.
I didn’t receive my code or invitation email.
Check your spam folder, wait a minute and use “Send a new code”. If it still doesn’t arrive, write to support@velacalendars.com.
I forgot my password.
On the sign-in screen, tap “Forgot password?”, enter your email and use the 6-digit code we send you to choose a new password.
How do I delete my account?
In the app, go to Settings → Delete account and type DELETE to confirm. Your account and its data are deleted. See the privacy policy for details.